Rapid Moni Point Limited is totally committed to protecting and respecting your privacy.
When you visit our website, sign up and use Rapid Moni V2 App you accept the terms described within this Privacy Policy. We will not share your personal information with anyone except as described in this Privacy Policy.
In this policy "information" refers to any confidential and/or personal data or other information related to users of Rapid Moni services.
This Privacy Policy is designed to describe:
We collect Personal Data about you when you use the services offered on our website and digital platform, including the following:
Sign-up information: When you register to use the services offered on our digital platform, we will collect Personal Data as necessary to offer and fulfill the service you request. Depending on the service you choose, we may require that you provide us with your name, email address, mobile number and debit card details to create an account. We may also require you to provide additional, necessary personal details as you use our services.
Transaction information: When you use our digital platform to send and receive money, make purchases from merchants, pay bills, deposit & withdraw cash, we collect information about the transaction, as well as other associated information as necessary to offer and fulfill the service (like transaction receipt, account statement) that we are obliged to; such as: the amount sent or received, amount paid for products or services, merchant information - including information about your device and geolocation.
Participant Personal Data: When you use our services, we may collect Personal Data about the other participants associated with the transaction, including your phone contacts with your consent, so you can easily transact with your friends and contacts and enable instant messaging (IM). We collect Personal Data such as name and financial account information about the participant who is receiving money from (or sending money to) you, when you send or receive money through the Services.
Image Information: We may collect your image (upload, storage, and use) information to support account opening, such as uploading your portrait. We may also collect information from your images when you use our customer support to upload evidence such as statements and checks. In addition, we may collect your image information in connection with regulatory KYC (Know Your Customer) purposes.
Information from other sources: We may collect information from other sources, such as our social media platforms when you reach out to us to lodge a complaint about our services. However, we will only ask for information relevant to the help required of us to you.
Other information we collect related to your use of our website or Services: We may collect additional information from or about you when you communicate with us, contact our customer support teams, respond to a survey or use functionality offered by third-party service providers through our Platform. For instance, when you initiate third-party applications through Rapid Moni mobile application, with your prior consent, your SMS may be collected and monitored to help third-party service providers reduce risks associated with your application through the relevant model/system to provide customized services.
When you apply for a job with us: We may request Personal Data about your education, employment and state of health. As part of your application, you will be asked to provide your express consent to our use of this information to assess your application and any monitoring activities which may be required of us under applicable laws as an employer. We may also carry out screening checks (including reference, background and criminal record checks). We may exchange your Personal Data with academic institutions, recruiters, health maintenance organisations, law enforcement agencies, referees and your previous employers. Without your Personal Data, we may not be able to process your application for positions with us.
If you are under the age of 18, you are not eligible to use the service offered on our digital platform.
We retain Personal Data in an identifiable format only for as long as required for our business purposes, with specific reference to the service rendered to you, and to fulfill our legal or regulatory obligations. Subject to applicable law, which might, from time to time, oblige us to retain your Personal Data for a certain period of time, we will retain your Personal Data for as long as necessary to fulfill the purposes we collect it for, including the purposes of satisfying any legal, accounting, or reporting obligations. Personal Data that is no longer in use or which has been retained beyond the requisite statutorily required storage period, will be destroyed in line with industrial best practices for such operations.
We collect your personal data to provide you an efficient and secure customer experience. We may process your Personal Data for the following reasons:
Provide services, including to:
Initiate a payment, send or request money, or pay a bill;
Authenticate your access to an account;
Communicate with you about your account;
Manage risk, fraud and abuse of our services and prevent you from fraud (by developing and adopting measures of verifying your identity). Our risk and fraud tools use personal data, device information and geolocation from our Platform that offers services to help detect and prevent fraud and abuse of the services.
Comply with our legal and regulatory obligations and to enforce the terms of our sites and services, including to comply with all applicable laws and regulations.
Trail information breach and remediate such identified breaches.
Resolve disputes and troubleshoot problems.
With your prior consent
Use cookies to provide a targeted display, feature, service or offer to you
We will not send unsolicited marketing communications to you by SMS or email if you have not opted in to receive them.
Additionally, you can withdraw your consent at any time and free of charge.
We may share your Personal Data or other information about you with others for the following reasons
With other companies that provide services to us: We may share Personal Data with third-party service providers that perform services and functions at our direction and on our behalf. These third-party service providers may, for example, provide you with services, verify your identity, assist in processing transactions, send you advertisements for our products and services, or provide customer support. Rest assured that we make double sure that these companies have compliant, legal measures in place to ensure the security and confidentiality of your Personal Data.
With unaffiliated third-party service providers that offer functionality through our Platform, with your prior consent, to help complete the service you request.
financial institutions that we have partnered with to only offer Rapid Moni related services, unless your consent extends to other uses. We may also share Personal Data to process transactions and keep your financial information up to date.
With the other parties to transactions when you use the services, such as other users and their service providers. This includes other users you are sending or receiving funds from and their service providers. The information might include:
Personal Data and account information necessary to facilitate the transaction; and
Personal Data to help other participant(s) resolve disputes and detect and prevent fraud.
Where permitted or required by law. We may share information about you with other parties for Rapid Moni business purposes or as permitted or required by law, including:
If we need to do so to comply with a court proceeding, other legal process or an applicable regulation;
To law enforcement authorities or other government officials, or other third parties pursuant to a court order or other legal process or requirement applicable to Rapid Moni or an affiliated entity;
Where we reasonably believe that the disclosure is necessary or appropriate to prevent an imminent physical harm or financial loss, or in connection with an investigation of suspected (or actual) illegal activity;
With credit agencies and data processors for credit reference checks and anti-fraud and compliance purposes – all in accordance to applicable data privacy regulations and laws;
To investigate violations of or enforce a user agreement or other legal terms applicable to any service;
To protect our property, services and legal rights;
To support our audit, compliance, and corporate governance functions.
With your consent: We also will share your Personal Data and other information with your consent or direction.
Cookies are small files placed on your device’s browser that enable the website to identify your device as you view different pages. Like most interactive websites, our website uses cookies to enable us track your activity for the duration of a session. Our website uses only encrypted session cookies which are erased either after a predefined timeout period or once the user logs out of the platform and closes the browser. Session cookies do not collect information from your device. They will typically store data in the form of a session identification that does not personally identify you. Certain aspects of our website are only available through the use of cookies, so your use of our website may be limited or not possible if you choose to disable or decline cookies.
You have the right to ask us whether we hold any Personal Data relating to you and, if we do, to be provided with a copy of that Personal Data in electronic form, unless you want to receive it in another way (for example, a paper copy). In addition, you can ask us for information on how we use your Personal Data, who we share it with, how long we keep it, where it is stored, and other information to help you understand how we use it.
You have the right to ask us to correct your Personal Data if it is inaccurate, or update outdated or incomplete Personal Data without undue delay. Where we cannot correct the Personal Data, we include a note on our files regarding your request to correct your Personal Data.
You have the right to ask us to erase your Personal Data if:
Your Personal Data are no longer necessary for the purpose(s) they were collected for.
Your Personal Data have been unlawfully processed.
Your Personal Data must be erased to comply with a regulation.
You withdraw your consent for the processing of the Personal Data (and if this is the only basis on which we are processing your Personal Data).
If an erasure request is received, we will also take reasonable steps to inform other data controllers processing the data so they can seek to erase links to or copies of your Personal Data. We may refuse to act on your request to erase your Personal Data if the processing of your Personal Data is necessary:
To exercise our right of freedom of expression and information.
To comply with the NDPR and relevant Nigerian laws.
For the performance of a task carried out in the public interest or to exercise some official authority vested in us.
To establish, exercise or defend legal claims.
In these cases, we can restrict the processing instead of erasing your Personal Data if requested to do so by you.
Requests to Object: You have the right to object at any time to the processing of your Personal Data if we process it based on our legitimate interests. This includes any so-called “profiling”. Our privacy notice informs you when we rely on legitimate interests to process your Personal Data. In these cases, we will stop processing your Personal Data unless we can demonstrate compelling legitimate reasons for continuing the processing. We may reject your request if the processing of your Personal Data is needed to establish, exercise or defend legal claims. You have the right to object at any time if we process your Personal Data for direct marketing purposes. You may also object at any time to profiling supporting our direct marketing. In such cases, we will stop processing your Personal Data when we receive your objection.
Requests to Restrict: You have the right to ask us to restrict the processing of your Personal Data if:
You contest the accuracy of your Personal Data and we are in the process of verifying the Personal Data we hold.
The processing is unlawful and you do not want us to erase your Personal Data.
We no longer need your Personal Data for the original purpose(s) of processing, but you need them to establish, exercise or defend legal claims and you do not want us to delete the Personal Data as a result, or
You have objected to processing carried out because of our legitimate interests while we verify if our legitimate grounds override yours.
If processing is restricted, we may process your Personal Data (excepting for storage purposes), only:
If you have given us your consent.
For establishing, exercising or defending legal claims.
For protecting the rights of another natural or legal person, or
For reasons of important public interest as defined under the NDPR and relevant Nigerian laws.
Once processing is restricted following your request, we will inform you before we lift the restriction.
We maintain technical, physical, and administrative security measures designed to provide reasonable protection for your Personal Data against loss, misuse, unauthorized access, disclosure, and alteration. The security measures include firewalls, data encryption, physical access controls to our premises,
Your Personal Data is regarded as confidential and will not be divulged to any third party, except under legal and/or regulatory conditions. You have the right to request sight of, and copies of any and all information we keep on you, if such requests are made in compliance with the Freedom of Information Act and other relevant enactments.
While we are dedicated to securing our systems and services and safeguarding the information entrusted to us, your role in fulfilling confidentiality duties includes, but is not limited to, adopting and enforcing appropriate security measures such as securing and maintaining the privacy of your password(s) and account/profile registration information, adherence with physical security protocols on our premises, verifying that the Personal Data we maintain of you is accurate and current.
We will inform you of any breaches which may affect your Personal data
This Privacy Policy is made according to the Nigeria Data Protection Regulation (2019) or any other relevant Nigerian laws, regulations or international conventions applicable to Nigeria.
This privacy policy is reviewed periodically and when there is any substantial change to business or regulatory requirements. The revised Privacy Policy will be effective as of the published updated date. At the minimum, we shall review this from time to time and communicate via our communication channels such as Website, Social Media Accounts etc. If you keep using our services, you consent to all amendments of this privacy policy.
Your Personal Data will be stored in Nigeria where we are providing Services to you, except where you provide your consent for your Personal Data to be processed outside Nigeria to enable us process your transactions. Data are tored with appropriate encryption method and security standards. We will protect your information as prescribed in the Privacy Policy if your Personal Data is transferred out of Nigeria. By using our Platform and Services, you consent to your Personal Data being transferred out of Nigeria, to a jurisdiction which has adequate data protection laws as prescribed in the NDPR
For general questions or concerns about this Privacy Policy or the way in which we handle your Personal Data, kindly contact us via the details below:
RAPID MONI POINT LIMITED 17A Adefolu Drive off Allen, Ikeja Lagos
E-mail: info@rapidmoni.ng